NeatyLoft Privacy Policy

Effective Date: Feb 2, 2026
Last Updated: Feb 2, 2026

Neaty Loft ("Neaty Loft," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the NeatyLoft mobile application, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

NeatyLoft mobile applications on Android and iOS
NeatyLoft websites and landing pages
Messaging and communication tools
AI-powered features
Payment and booking systems
Customer and service-provider accounts
Any future services provided by Neaty Loft

2. Information We Collect

2.1 Information You Provide

We may collect the following information when you create an account or use the Services:

Full name
Email address
Phone number
Physical address
Property details for service bookings
Profile photo
Login credentials
Messages sent through the app
Reviews, ratings, and feedback
Customer support inquiries
Identity verification information (when required)

2.2 Service & Transaction Data

We collect information related to service usage such as:

Service requests and bookings
Appointment schedules
Transaction history
Payment status
Pricing, invoices, and receipts
Interactions with service providers

2.3 Payment Information

Payments are processed by third-party payment processors.
Neaty Loft does not store full credit card numbers or debit card information on our servers.

Payment processors handle financial data according to their own privacy and security standards.

2.4 Device & Technical Information

When you use our Services, we may automatically collect:

IP address
Device identifiers
Device model
Operating system version
App version
Browser type
Crash reports
Performance and diagnostic data

This information helps us maintain app performance and security.

2.5 Location Information

With your permission, NeatyLoft may collect:

Approximate location

Used to determine city or region

Precise location (GPS)

Used to match customers with nearby service providers
Used for navigation and service verification

Location permissions can be enabled or disabled in your device settings at any time.

2.6 Photos and Media Access

If you grant permission, NeatyLoft may allow service providers to upload before-and-after photos of completed services.

These photos are used for:

Service verification
Customer review and approval
Quality control

Photos are only uploaded when users choose to capture them within the app.

2.7 Cookies and Analytics

We may use cookies, SDKs, APIs, and analytics tools to:

Authenticate users
Improve app performance
Analyze usage trends
Detect and prevent fraud
Improve the user experience

Analytics data is typically aggregated and anonymized.

3. How We Use Your Information

We use collected information to:

Provide and operate the Services
Create and manage user accounts
Match customers with nearby service providers
Process service bookings and payments
Send notifications and updates
Provide customer support
Improve the app and features
Train AI models using anonymized or aggregated data
Prevent fraud, abuse, or illegal activity
Comply with legal obligations
Enforce our Terms of Service

4. AI and Automated Systems

NeatyLoft may use AI-powered tools to:

Improve matching between customers and service providers
Optimize service recommendations
Analyze usage patterns
Improve customer experience

These systems do not make legal, financial, or employment decisions without human oversight.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process personal data based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

6. How We Share Information

We do not sell personal data.

We may share information with:

Service providers using the platform
Payment processing providers
Cloud hosting providers
Analytics and monitoring services
Customer support tools
Legal authorities when required by law
Business partners operating under confidentiality agreements

7. Data Retention

We retain personal data only as long as necessary to:

Provide our Services
Maintain account records
Comply with legal obligations
Resolve disputes
Enforce agreements

When data is no longer needed, it may be deleted or anonymized.

8. Your Privacy Rights

8.1 Access and Control

You may:

Access your account data
Update or correct personal information
Request deletion of your data
Withdraw consent for certain processing

Users may also manage permissions such as location access and camera access directly in device settings.

8.2 Account Deletion

Users can request deletion of their account and personal data by:

Contacting support at support@neatyloft.com

We will process deletion requests in accordance with applicable laws.

8.3 California Privacy Rights (CCPA / CPRA)

California residents have the right to:

Know what personal data is collected
Request deletion of personal data
Request access to collected data
Not be discriminated against for exercising privacy rights

9. Data Security

We implement reasonable security measures including:

Encryption of sensitive data
Secure cloud infrastructure
Access controls
Regular monitoring and security reviews

Despite these measures, no digital system can guarantee complete security.

10. Children's Privacy

NeatyLoft is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.
If we become aware that such information has been collected, it will be deleted.

11. International Data Transfers

Your information may be processed in countries outside your country of residence.

By using the Services, you consent to such transfers in accordance with applicable privacy laws.

12. Third-Party Services

NeatyLoft may integrate with third-party services such as payment processors, background checking or analytics providers.

We are not responsible for the privacy practices of these third parties.

13. Business Transfers

If NeatyLoft undergoes a merger, acquisition, restructuring, or sale of assets, user data may be transferred as part of that transaction.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If significant changes are made, we will notify users through the app or other appropriate communication channels.

15. Contact Us

If you have questions about this Privacy Policy, you may contact us:

Neaty Loft

Email: support@neatyloft.com
Website: https://www.neatyloft.com

16. Consent

By using NeatyLoft, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.