NeatyLoft Terms & Conditions

Effective Date: Feb 09, 2026

These Terms & Conditions ("Terms") govern the use of the NeatyLoft platform, including the mobile application, website, and related services (collectively, the "Platform"). By accessing or using NeatyLoft, you agree to these Terms.

1. Definitions

"NeatyLoft" refers to NeatyLoft LLC.
"Customer" refers to any individual or entity booking services through the Platform.
"Service Provider" refers to independent freelancers or service provider companies offering services via NeatyLoft.
"Platform" refers to the NeatyLoft mobile app, website, and related systems.
"Services" refers to cleaning or related home services booked through the Platform.

2. Platform Overview & Role of NeatyLoft

NeatyLoft is a technology marketplace connecting Customers with independent Service Providers. NeatyLoft does not perform cleaning services and does not employ Service Providers.

NeatyLoft's role is limited to:

Providing the Platform
Facilitating bookings and payments
Offering customer support and dispute facilitation

NeatyLoft is not responsible for the performance or conduct of Service Providers except as expressly stated.

3. Terms for Customers

3.1 Customer Responsibilities

Customers agree to:

Provide accurate booking details
Ensure safe access to the service location
Secure pets and hazards
Treat Service Providers respectfully
Use the Platform lawfully

3.2 Customer Payments

Customers agree that:

All bookings must be paid through the Platform
NeatyLoft processes payments electronically via secure payment processors
Customers authorize NeatyLoft to charge their selected payment method for:
- Service fees
- Platform fees
- Insurance or protection fees
- Cancellation fees
- Adjustments or penalties where applicable

Payments may be pre-authorized or captured according to service type and Platform policy. Cash payments outside the Platform are prohibited unless explicitly authorized.

3.3 Cancellations & Cancellation Fees

Cancellation eligibility and fees depend on timing and service conditions.

NeatyLoft may charge cancellation fees including when:

Cancellation occurs after provider acceptance
Cancellation occurs near the scheduled time
Provider is already en route or on-site
Access is denied or conditions are unsafe

Applicable fees may be deducted from the customer payment method.

3.4 Refunds

Refund eligibility is determined by NeatyLoft based on:

Service quality
Provider report
Evidence submitted
Booking conditions
Timing of complaint

Refund outcomes may include:

Full refund
Partial refund
Platform credit
Denial

Refund decisions are final once processed.

4. Terms for Freelancers & Individual Service Providers

4.1 Independent Contractor Status

Service Providers are independent contractors and not employees, agents, or partners of NeatyLoft. Providers control how Services are performed.

4.2 Provider Responsibilities

Service Providers agree to:

Perform Services professionally
Maintain licenses where required
Pass background checks where required
Maintain insurance
Provide accurate availability
Communicate via the Platform

4.3 Performance Standards

Failure to meet quality, reliability, or professionalism standards may result in:

Warnings
Listing restrictions
Payment holds
Suspension or removal

5. Terms for Service Provider Companies

Companies must:

Ensure worker qualification and authorization
Maintain insurance and licensing
Accept responsibility for personnel conduct

NeatyLoft may request proof of compliance.

6. Service Provider Payments & Payout Schedule

Service Providers must connect a valid payout method supported by NeatyLoft's payment processor (including Stripe-compatible bank or payout accounts).

NeatyLoft operates a weekly payout schedule:

Approved earnings are issued every Friday.
Services completed Friday–Wednesday are included in that week's Friday payout.
Services completed on Thursday are included in the following week's payout.

A standard holding period of up to three (3) days applies for payment settlement, dispute review, and adjustments.

NeatyLoft may withhold or delay payouts for disputes, investigations, fraud prevention, or policy violations. Providers agree to this schedule and holding period.

7. Platform Fees

NeatyLoft may charge platform service fees to Customers and/or Service Providers for use of the Platform. Fees may include:

Booking or marketplace fees
Processing fees
Insurance or protection fees
Service or convenience fees

Fees are disclosed within the Platform and may change over time.

8. Provider Earnings, Deductions & Insurance Fees

NeatyLoft may deduct from provider earnings:

Platform fees
Insurance or protection fees
Refund adjustments
Customer credits
Chargebacks
Cancellation adjustments
Provider penalties
Payment processor reversals

Providers authorize NeatyLoft to make such deductions from payouts. Insurance or protection program participation fees, if applicable, may be deducted from earnings.

9. Provider Penalties

NeatyLoft may apply penalties to Service Providers for:

Missed bookings
Late arrival
No-show
Poor service quality
Policy violations
Unsafe conduct
Off-platform solicitation

Penalties may include:

Fee deductions
Listing restrictions
Suspension
Removal

10. Insurance & Liability

10.1 Service Provider Insurance

Service Providers must maintain applicable insurance including:

General liability
Workers' compensation where required

Proof may be requested.

10.2 NeatyLoft Insurance Position

Unless explicitly stated in writing, NeatyLoft does not provide insurance for Services performed by Providers. NeatyLoft is not an insurer or guarantor of Services.

10.3 Limitation of Liability

To the maximum extent permitted by law, NeatyLoft is not liable for:

Property damage
Personal injury
Provider conduct
Service outcomes
Indirect or consequential losses

11. Use of the Platform

Users may not:

Circumvent the Platform
Exchange contact details to avoid fees
Book outside the Platform after connection
Misuse or reverse-engineer systems

Users are responsible for account security.

12. Data Security

NeatyLoft uses:

Encryption
Secure payment processors
Access controls
Monitoring

Users must protect credentials and report unauthorized access.

13. Ratings & Content

Reviews must be truthful and fair. NeatyLoft may remove abusive or misleading content.

14. Disputes & Investigations

NeatyLoft may investigate disputes and determine outcomes including refunds, credits, adjustments, or account actions. Platform decisions regarding transactions are final.

15. Suspension & Termination

NeatyLoft may suspend or terminate accounts for violations, fraud, safety risks, or legal compliance.

16. Governing Law

These Terms are governed by the laws of the State of Idaho, United States.

17. Changes to Terms

NeatyLoft may update these Terms at any time. Continued use constitutes acceptance.

18. Contact

Contact NeatyLoft via official Platform support channels.

By using NeatyLoft, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.